Question
1: Which of the following are the most important components of good
interpersonal office skills?
a.
Effectively translating and conveying information.
b.
Being able to accurately interpret other people's emotions.
c.
Calmly arriving at resolutions to conflict.
d.
Avoiding gossip and being polite.
Ans:
e. All of the above
Question
2: Which of the following are considered bad manners while greeting a business
visitor to your office?
a.
Remaining seated while the visitor introduces himself/herself.
b. Not
shaking hands, but simply saying hello with a smile.
c.
Shaking hands from the shoulder rather than the elbow.
d.
Shaking hands with gloves on, or forgetting to smile.
Ans: e.
All of the above.
Question
3: What is very important to remember to do when entering an office business
meeting at any level, especially when clients are there?
a. Bow
slightly before your superiors or company executives.
Ans: b.
Take the coats from clients and drape them over your arm during the meeting.
c. Turn
OFF all cell phones, pagers and other electronic devices.
d. Turn
ON all cell phones, pagers and other electronic devices.
Ans:
e. a and c
Question
4: There are 20 new PC’s in the account department. Should there be
anapostrophe in PC’s?
Ans: a)
No
Question
5: What does 'the bottom line' commonly refer to in an office environment?
a. The
line that appears at the bottom of a paper with the company letterhead.
b. The
lowest office floor in a building.
c. The
same as the dotted line.
Ans: d.
The basic controlling factor, notably the financial cost, regarding whether a
task or a project can be accomplished or not.
Question
6: Which of the following is the correct response when you are dealing with a
client, and your boss enters the room?
Ans: a.
Smile, stand up and politely introduce the client.
Ans: e. a
and d
Question
7: Which of the following file formats relate to a graphic file or scanned
image file?
Ans:
a. JPEG
b.
VBP
c.
HTML
d.
GIF
Ans:
e. a and d
Question
8: When a client visits the office and arrives early what do office etiquette
require you to do to handle the situation?
Ans: d)
All of the above.
Question
9: You send a package through FEDEX to a client in Korea. The client calls up
after a few days and says that he has not received it. What is the best way to
immediately let the client know the status of the courier?
a.
Give the client the airway bill number and ask him to call up FEDEX about the
status of the courier.
b.
Give the client the local number of FEDEX in Korea.
c.
Call FEDEX and ask them to speak directly to the customer.
Ans:
d. Track the packet on the FEDEX website and send the
client a copy of the current status of the packet.
Question
10: What is the difference between Microsoft Access and Microsoft Excel?
a.
Access is mainly for spreadsheets and Excel is for databases
Ans:
b. Access is mainly for databases and Excel is for
spreadsheets
Ans:
c. Access is mainly for databases and Excel is for word
processsing
d.
Access is mainly for word processing and Excel is for spreadsheets, including
digitial photograph editing
