Question
21: What is the best practice for ensuring that sensitive material to be
destroyed does not leak out of the company building?
a.
Always encrypt on computer disk, and shred any hard copies.
Ans:
b. Shred hard copies save onto the file.
c.
Burn hard copies, save only once to the file.
d.
E-mail documents to colleagues, and then close the e-mail browser.
Question
22: Consider the following sentence:
'There
are 20 new PC's in the accounts department.'
Should
there be an apostrophe in PC's?
Ans:
a. No
b.
Yes
Ans:
c. Not sure
d.
No idea
e.
None of the above
Question
23: What common injury can result from too much concentration typingover too
little amount of time?
Ans: d)
Repetitive strain injury
Question
24: You realize that the computer in your office is getting a lot of spam and
unwanted e-mails. What should be your first action to stop these emails?
a.
E-mail the Regulatory Authority in charge of stopping spam in order to
complain.
Ans:
b. E-mail the source of the emails asking them to stop
them.
c.
Call over a computer expert to solve the problem.
Ans:
d. Look for a Remove From Mailing List link in the
email.
Question
25: Which of the following are good office practices when creating documents
such as letters, memos, company files etc.?
Ans: a.
Always save to hard drive and at least one back-up, such as a CD or thumb
drive.
b. Save
to the hard drive and a back-up, if necessary.
c. Save
to the back-up first and then the hard drive.
d. Save
once a day.
Question
26: What is the normal length of notice period for quitting job in most
professional offices?
Ans:
a. Either 2 weeks or 1 month
b.
2-3 months
c.
1 week
d.
Up to 3 months, or longer
Ans:
e. None of the above
Question
27: According to standard filing conventions, in which order will the following
three documents be filed?
Dr.
Jones's office, Doctor at sea, Doctor come quickly
a.
Dr. Jones's office, Doctor at sea, Doctor come quickly
Ans:
b. Doctor at sea, Doctor come quickly, Dr. Jones's
office
Ans: c.
Doctor come quickly, Dr. Jones's office, Doctor at sea
d.
Dr. Jones's office, Doctor come quickly, Doctor at sea
Question
28: What is 'outsourcing'?
a.
Working outside the office, often from home.
Ans: b.
Freelancing work to workers outside the main office building, often to foreign
workers for cheaper labor costs.
c. A form
of half working from home, half at the office.
Ans: d.
Leaving work early.
Question
29: What is the best way to handle an angry colleague or client with a
complaint?
Ans:
a. Listen to their concerns, and calmly but firmly
explain what you are able to do, offering other solutions and options, without
getting angry in turn.
b.
Show a little anger as a way of evening out the situation.
Ans:
c. Shout back, and then, later in the day, find a place
to sulk, or time to complain to your own boss.
d.
Listen to their concerns, politely explain what you are able to do, and if they
insist, shout back your own concerns and complaints.
Question
30: What does the 'glass ceiling' refer to in a business context?
a.
The internal ceiling above the boardroom, whether it is on the top floor or
not.
b.
The roof of the company building, frequently constructed from glass to optimize
the company's public status for the surrounding area.
Ans:
c. The upper level of senior management or company
executive positions which is traditionally hard to break through, for example,
for women and/or minorities.
d.
The imaginary level above the CEO at which the company profits skyrocket.
