Question
41: What is the benefit of e-mailing documents rather than always providing
hard copies to individuals?
a.
There is no benefit except that people can delete them more easily.
b.
The documents can potentially be edited online and re-circulated.
c.
The documents can be electronically forwarded, which saves stationery that may
otherwise be used.
Answer:
d. b and c
Question
42: Your computer is not printing and a technician is not available, so you
perform the following activities to investigate the problem. In which order
should you take these up?
1 See if
the printer cartridge is finished
2 See if
the printer is switched on
3 Try to
print a test page using the printer self-test
4 Try to
print a test page from Windows
5 See if
the printer is properly attached to the computer
a.
5,4,3,2,1
b.
3,2,1,4,5
Ans:
c. 3,5,4,1,2
d.
2,3,1,5,4
e.
3,1,5,2,4
Question
43: What is an office 'memo circular'?
Ans: a. A
simple message, usually delivered by e-mail or hard copy and sent to all office
staff, updating everyone on new office precedures.
b. A
circular shaped memo.
c. A left
of introduction by a potential new client.
d. A
complaint letter to the CEO circulated to and signed by the entire staff.
Question
44: Which of the following are proven methods of improving your office skills?
a.
Smiling and being appreciative of others, especially the clients.
b.
Actively listening to, even humoring people at times.
c.
Looking to resolve conflicts and bringing people together.
d.
Conveying what is expected in return as an appropriate response, and avoiding
ambiguity.
Ans:
e. All of the above
Question
45: What does the CTRL+V shortcut accomplish in Word 2007?
a.
It makes the selected text appear in bold.
b.
It pastes the text that has already been copied.
Ans:
c. It converts the selected text into the next larger
size of the same font.
d.
It applies italic formatting to the selected text.
e.
All of the above
Question
46: When a client visits the office and arrives early, what does office etiquette
require you to do to handle the situation?
a.
If you are free, allow the meeting to start early.
b.
Take their coat, offer them something to drink, and tell them you won't be a
moment.
c.
Try and meet them as soon as possible.
Ans:
d. All of the above.
Question
47: You work in a company where some of your co-workers are recent foreign
immigrants. They are unfamiliar with the work environment and your supervisor
is polite to everybody in the staff but is often rude to these foreign workers.
What will you do in this situation?
Ans:
a. You talk to the foreign workers and tell them that
they should complain to the Upper Management.
b.
You tell your supervisor that his misbehavior is inappropriate.
c.
Nothing, you prefer to keep quiet because everybody else is quiet.
d.
You complain to the Upper Management.
Question
48: Question 32: What is 'flexi-time'?
a.
The feeling when time slows down or speeds up at certain times of the day in an
office environment.
Ans:
b. The flexible use of personal office hours, such as
working an hour earlier one day, in order to leave an hour earlier another day.
Ans:
c. occasionally moving the hands on the office clock so
everyone can go home early now and then.
d.
Bringing an alarm clock to work that rings at the end of the day and at
lunchtimes.
Question
49: What is the person in charge of administering an office commonly called?
a. Office
Assistant
b.
Full-time Manager
Ans: c.
Office Manager
Ans: d.
CEO
e. None
of the above
Question
50: What does the abbreviation CEO stand for?
a.
Company Executive Officer
b.
Communicate Especially On
c.
Corporate Exact Office
d.
Cheat Every One
Ans:
e. Chief Executive Officer
